Legal · Digital Services Act

Reporting Content & DSA Information.

How to report content you believe is illegal, who to contact under the EU Digital Services Act, and how our content decisions can be challenged.

Alderframe Ltd publishes apps in the European Union that let people share content with each other — SaySpace (posts, replies and follows) and the optional community hazard-report layer in RouteSky. This page carries the information the EU Digital Services Act (Regulation (EU) 2022/2065) requires us to publish, and explains how to report content you believe is illegal.

Who we are

  • Provider: Alderframe Ltd
  • Registered in: England and Wales, company number 17269623
  • Registered office: 66 Paul Street, Hackney, London EC2A 4NA, United Kingdom
  • Email: [email protected]

Point of contact for users (Article 12)

Email [email protected] with “DSA” in the subject line, or write to the registered office above. Messages are read by a person — we do not rely on automated-only handling. We communicate in English.

Point of contact for authorities (Article 11)

Member State authorities, the European Commission and the European Board for Digital Services may contact us at [email protected], marking the message for the attention of the Alderframe DSA contact, or in writing at the registered office above. Language of communication: English.

Reporting illegal content (Article 16)

Anyone can tell us about content they consider illegal. You do not need an account, and you do not need to be the person affected.

The fastest route is in the app:

  • SaySpace — tap the … menu on any post, profile or reply and choose Report. You can also block the account from the same menu.
  • RouteSky — tap a community hazard report and choose Flag this report, or block the device that submitted it.

Or send us a notice by email to [email protected] with “Illegal content report” in the subject line. To let us act quickly, please include:

  1. a clear explanation of why you consider the content to be illegal;
  2. where to find it — a link, username, screenshot, or for a hazard report the approximate time and place;
  3. your name and email address (not required for reports of child sexual abuse material or of offences under Articles 3 to 7 of Directive 2011/93/EU); and
  4. a statement that you believe, in good faith, that the information in your notice is accurate and complete.

We will confirm receipt without undue delay, decide promptly, diligently and without arbitrary treatment, and tell you what we decided and how to challenge it. Where a notice allows us to identify illegality without a detailed legal examination, we act on it as soon as we can.

What we do about it, and how to appeal

If we restrict, remove or hide content, or restrict an account, we tell the person affected what we did, why, whether it was based on our own terms or on the law, and whether automated means were used in the decision. That explanation is our statement of reasons under Article 17.

If you think we got it wrong — whether you reported the content or posted it — reply to our decision email, or write to [email protected] with “Appeal” in the subject line, within six months. A person, not a system, reviews the appeal. You also keep the right to go to court, and the right to use a certified out-of-court dispute settlement body under Article 21.

Our rules

What is and is not allowed, how we moderate, and what happens when rules are broken, are set out in the SaySpace Community Guidelines, the SaySpace Terms, the RouteSky Terms of Use and the Alderframe Website Terms. We apply them diligently, objectively and proportionately, with regard to the fundamental rights of everyone involved.

Misuse

We may suspend, for a reasonable period and after warning, accounts that frequently post manifestly illegal content, and we may stop processing notices and appeals from people who repeatedly submit ones that are manifestly unfounded. We take account of how many such submissions there have been, how serious they were, and the intention behind them.

Exemptions we rely on

Alderframe Ltd is a micro-enterprise within the meaning of Recommendation 2003/361/EC. Under Article 19 DSA, providers that qualify as micro or small enterprises are exempt from the additional online-platform obligations in Section 3 of Chapter III — including the internal complaint-handling system in Article 20, trusted flaggers in Article 22, the measures in Article 23, and the transparency reporting in Article 24. We publish this page and operate the routes above voluntarily as well as where required, because they are the right thing to have.

Other reporting routes

Last reviewed: 31 August 2026.