Service Terms.

These Service Terms are the contract between you (the “Client”) and Alderframe LTD (“Alderframe”, “we”, “us”) for any service you book from the Build With Alderframe catalog. They are written in plain English and apply alongside any project-specific scope sheet we send you. Contact: [email protected].

1. The contract

The contract between us is formed when Alderframe accepts your order — either by sending a written booking confirmation by email, or by Stripe Checkout payment being captured for a fixed-price catalog item. The order, your payment receipt, the published scope for the item ordered, and these Service Terms together make up the full agreement. Any pre-sales conversation, written quote, or scope sheet we send you forms part of the contract for that specific engagement.

2. Who we are

Alderframe LTD is a private limited company registered in England and Wales. Trading name: Alderframe. Premium service name: Build With Alderframe. Registered office: London, United Kingdom. Company number: 17269623 (verify on Companies House). Apple Developer Team ID: F853777W6P. ICO data-controller registration: [pending]. Alderframe LTD is not currently registered for UK VAT — turnover is below the £90,000 threshold — so no VAT is charged on the prices in the catalog.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter a binding contract. If you are buying as a business, you confirm you have the authority to bind that business. If you are buying as a consumer, your statutory consumer rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply alongside these Terms and are not reduced by them.

4. The service

The scope of each catalog item is described on the catalog page as “what’s included” and “what’s not included”. Anything outside the listed scope is a Custom Enquiry — we will give you a written, fixed-price quote before doing any extra work, and we will not invoice you for unscoped work without that written agreement.

Timelines listed are typical working-day windows for a single project. If you book multiple items, or if information we need is delayed, we’ll be transparent and agree a revised schedule before continuing.

5. Price & payment

All catalog prices are in pounds sterling (GBP) and inclusive of any taxes currently applicable (no VAT is added). Payment is processed by Stripe Payments UK Ltd (FCA authorised, FRN 752443) on a hosted checkout page; we never see your card number. Funds settle to Alderframe LTD’s business account at Tide (provided by ClearBank, FCA authorised). For orders over £3,000 we prefer UK bank transfer (Faster Payments) to the Tide account number on your invoice.

Multi-stage projects (MVP Build, larger Custom engagements) are invoiced in three stages: 33% on kickoff, 33% at the agreed mid-project milestone, 34% on final delivery. If a milestone has not been delivered to the agreed standard, that stage’s payment is not due.

Retainers are invoiced monthly in advance and may be cancelled with 30 days’ written notice. Unused hours roll over by up to 5 per month.

6. Your right to cancel (UK consumers)

If you are a UK consumer buying online, you have the right to cancel this contract within 14 calendar days of the day after the order is confirmed, without giving any reason. To cancel, email [email protected] with your order reference.

Two important specifics that apply to professional services like ours:

• If you ask us to begin work within the 14-day window, you must pay for any time we spend up to the moment you cancel, on a pro-rata basis at our day rate listed on the catalog page.
• If you ask us to begin work and the service is fully delivered within the 14 days, your right to cancel ends on full delivery (you accept this when ticking the “Start work now” option at checkout).

If you simply don’t ask us to start, we will not begin work until the 14 days have passed and we will refund you in full on cancellation. Refunds are made by the same method as the original payment within 14 days of cancellation.

7. Quality & remedies

Under the Consumer Rights Act 2015, we will perform our services with reasonable care and skill. If something is not as described or not of satisfactory standard, tell us by email within 30 days of delivery. We’ll fix or redo the work at no extra cost. If that’s not possible, you may be entitled to a partial or full refund of the affected stage.

8. Business customers (B2B)

If you are buying for a business, the consumer-specific rights in sections 6 and 7 above do not apply by statute. Instead, the standard remedy on a quality dispute is to redo the work within the project budget or, at our discretion, refund the affected stage. The Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 still apply where relevant.

9. Intellectual property

On full payment, all bespoke work product — source code, design files, brand assets — transfers to you. We retain ownership of any pre-existing tools, libraries, templates and design systems we used to deliver the work; you receive a non-exclusive, royalty-free licence to use them in the delivered product. Alderframe retains a permission-only right to reference the project in our portfolio (we’ll ask before publishing anything specific).

You confirm that any content you provide us — copy, images, data, brand assets — is yours to provide and use, and indemnify Alderframe LTD against third-party claims arising from that content.

10. Confidentiality

We treat unpublished business information you share with us as confidential and will not disclose it to third parties without your consent, except where required by law or by our hosting/payment providers in the course of normal service operation. This obligation survives termination of any project.

11. Data protection

Alderframe LTD is the data controller for personal data you share with us as part of a project enquiry. We process it in line with UK GDPR and the Data Protection Act 2018, only as needed to deliver the service, and only for as long as needed. See the Alderframe Privacy Policy for the full statement.

12. Acceptable use

You agree that any project you book is consistent with Alderframe LTD’s Acceptable Use Policy. If we determine in good faith that a project breaches that policy, we may decline or terminate the engagement under section 13 below; in that case any unstarted milestones are refunded in full and we invoice only for work delivered.

13. Anti-bribery, modern slavery & sanctions

Both parties agree to comply with the Bribery Act 2010 and not to offer, promise, give, request or receive any bribe in connection with this engagement. Both parties confirm they take reasonable steps to prevent modern slavery and human trafficking in their own operations and supply chain, consistent with the Modern Slavery Act 2015. Neither party will use Alderframe’s services to evade or breach UK, EU, US or UN financial sanctions, and Alderframe will not knowingly enter an engagement with a sanctioned person or entity. Full position: /legal/compliance.html.

14. Equality & non-discrimination

Alderframe LTD operates in line with the Equality Act 2010 and will not discriminate against any client, supplier or member of staff on the basis of any protected characteristic. We expect the same from clients with whom we work.

15. Insurance

Alderframe LTD maintains, or is in the process of arranging, professional indemnity and cyber-liability insurance appropriate to the size and risk of a UK indie iOS studio. Current insurance position is published transparently at /legal/compliance.html §10. Clients requiring specific insurance evidence as a procurement prerequisite may request a Certificate of Insurance at [email protected].

16. Complaints

If something has gone wrong, follow the published Complaints Procedure. Most concerns can be resolved within 14 working days. Statutory escalation routes (Alternative Dispute Resolution, Trading Standards, the Information Commissioner’s Office, the Financial Ombudsman Service for FCA-regulated payment matters) are preserved — nothing in these Terms removes them.

17. Liability

To the fullest extent permitted by the laws of England and Wales, Alderframe LTD’s aggregate liability arising out of or in connection with any service ordered under these Terms is limited to the total fees you paid for the affected service in the 12 months preceding the claim. We do not exclude or limit liability for death, personal injury caused by our negligence, fraud, or anything that cannot be excluded under applicable law (including your statutory consumer rights).

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data, except where caused by our wilful default.

18. Suspension & termination

Either party may terminate a project for material breach (including non-payment) with 14 days’ written notice that gives the breaching party a chance to remedy. If we terminate for your non-payment, you remain liable for work delivered up to that point. If you terminate without cause part-way through a multi-stage project, the stage being worked on is invoiced pro-rata and uncompleted future stages are cancelled.

19. Force majeure

Neither party is in breach of these Terms because of events beyond reasonable control — for example, internet or service-provider outages, illness, or government action. Affected timelines are extended by a reasonable amount.

20. Changes

We may update these Service Terms; the version that applies to your order is the version published on the day your order is confirmed. We’ll notify retainer clients of material changes at least 30 days before they take effect.

21. Dispute resolution

If something has gone wrong, please email [email protected] first — almost everything can be resolved directly. If we can’t reach a resolution within 30 days, UK consumers may refer the dispute to an approved Alternative Dispute Resolution body. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere keep the benefit of any mandatory provisions of their local law and the right to bring proceedings in their local courts where required by law.

22. Notices

All notices under these Terms should be sent by email to [email protected] with the project name in the subject line.

Template note. These Service Terms are published in good faith and reflect current UK consumer and contract law as we understand it. They are not legal advice. Alderframe LTD recommends having a qualified UK solicitor review these Terms before relying on them for any specific situation. Items marked [pending] will be filled in publicly once Companies House and ICO registrations are confirmed.